Urgent2k by Malokun Labs, having its registered address at 1619, Danmole Street, Victoria Island, Lagos, Nigeria. We are committed to complying with applicable data protection laws and set out below detailsregarding our approach to data protection in all our operations.

When you participate in a market research or carry out mystery shopping and multimedia tasks, we generally collect the information for the purposes of aggregating the data and providing our customers with quality insights into consumer personas and customer brand engagement. Sometimes we may collect what is deemed special personal information in a survey, including race, ethnicity, health, sexual orientation, and religion. We collect this information for the purposes of determining consumer demographics for our customers. We rely on your consent to process this information for this purpose.

Information we collect from earners

We collect names, contact details, proof of identity documents and billing information for the purposes of onboarding you as a user, managing your account and making payment.  We collect your profile pictures to use for marketing purposes on the website’s landing pages only. Urgent2k is also bound to take a commission from each of your earnings for admin and overhead costs. The amount/percentage of this commission varies but will be made known in the details of a job before you apply.

Information we collect from vendors and professional service providers

Information we collect from vendors and professional service providers We collect names, contact details, financial and tax information from vendors and professional service providers so that we can place orders/instruct you and make payment in respect of any goods or services we receive. We do this on the basis of the intention of contracting with you or for the performance of a contract we have with you.

Information we collect from you when you visit our website

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help a website’s operator analyze how users use the site. The non-personal information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers located around the world. Google will use this information for evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by them. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set forth above.
Google Analytics collects information anonymously. It reports website usage trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you use the website. For more information on opting out of being tracked by Google Analytics across all websites you use, visit:
https://support.google.com/analytics/answer/181881

Processing, protecting and transferring personal information

We may share your information with third parties such as:

• our clients
• direct marketing providers
• government bodies/regulators
• research providers
• a prospective investor or seller in the event that we intend selling or buying any business or assets

Sometimes when we share your personal information with the third parties described in above, it may be transferred to countries outside of Nigeria.
We will do our best to ensure that your personal information is stored and transferred in a way which is secure. When we transfer your personal information outside Nigeria, we do so in compliance with the law and we take appropriate steps to protect that information.

Data Retention

We will not retain your personal information longer than the period for which it is needed and in compliance with applicable law. We determine retention periods in respect of information we hold based on:

• Legal obligations relating to minimum periods to retain data
• The purposes for which we process the personal information and whether we can achieve those purposes through other means;
• Whether the information is required for reporting and analysis purposes relating to our operations;
• The amount, nature, and sensitivity of the personal information;
• The potential risk of harm from unauthorized use or disclosure of personal information.

General Description of Information Security Measures

We take appropriate technical and organizational steps to ensure the security of your personal information including policies and procedures around use of technology and devices, IT security, document retention and destruction and data breach procedures. Only persons within our organization which require your personal information for the performance of their work have access to that information and we do not transfer your information outside of the organization or your resident country unless we are satisfied that the personal information will be afforded an equivalent level of protection.
We employ up to date technology to ensure the confidentiality, integrity and availability of the personal information under our care. Measures include, but are not limited to:

• Encryption where possible.
• Electronic and physical access control.
• Secure setup of hardware and software making up the IT infrastructure.
• Outsourced service providers who process personal information on behalf of us are contracted to implement security controls.
• Policies and procedures are implemented to ensure the security of your information.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

You should be aware that certain information is exempt from the right of access. This may include information which identifies other individuals, or information which is subject to legal privilege.
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorized access to your information.
Should you have any queries regarding these terms and conditions or would like to enforce any rights you may have under applicable data protection laws, please contact us at: urgent2k@malokunlabs.com
We will endeavor to respond to any such requests if it is reasonably practicable and in any event within statutory time-limits in the applicable country. In some instances, we may be able to charge a fee for responding to your request and will advise you of this and any applicable amount prior to responding.

Changes to our Terms and Condition

Any changes made to this privacy notice in the future will be posted on the website and, where appropriate,  you will be notified via email.

November 2023, Version 1